Customer Care
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Personal service from Naples to your door. Whether you're looking for sizing advice, a specific Kiton piece, or simply have a question — our team is here.
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Customer Care
Orders, shipping, returns, general enquiries
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Personal Shopping
Sizing, styling, exclusive pieces
Andrea · Ciro — Naples
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Your Private Clientele Team
Naples-based, one message away
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Corporate HQ
New York, NY
66 White Street, Suite 501New York, NY 10013
United States
Logistics Hub
New Jersey
All orders ship from our New Jersey logistics hub — fast, transparent, with no surprises at customs.
Quick Answers
Frequently asked
Are all your products authentic Kiton?
Yes. Mr.PianiK is the exclusive U.S. e-commerce partner of Kiton, born from the partnership between Porcamo Srl and Ciro Paone SpA — the company behind the Kiton brand. Every garment we sell is 100% authentic Kiton, sourced directly from the Naples ateliers, and shipped with full traceability.
Where do you ship from?
All orders are dispatched from our New Jersey logistics hub — typically 3 to 5 business days to be delivered.
What is your return policy?
You may return unworn items in their original condition within 30 days of delivery. U.S. customers benefit from our New Jersey hub, which simplifies returns without international shipping fees. Full details are available on our Return and Shipping Policy page.
Do you offer international shipping?
Yes. Mr.PianiK ships worldwide. Duties and taxes are calculated transparently at checkout. For domestic orders: no duties, no taxes, no customs delays.
Do you offer alterations or made-to-measure?
For sizing and tailoring guidance, our Naples-based personal shoppers Andrea and Ciro are here to assist you. Contact them on WhatsApp to discuss made-to-measure options.
"At Mr.PianiK we don't simply sell garments — we share the spirit of Neapolitan craftsmanship that has made Kiton a symbol of timeless elegance."